Step 1

Client:

Proceed to Public Assistance and Complaints Desk and apply for Change of Account Registration

MCWD:

Receive request, verify record and endorse to Commercial Section

Duration:

3 – 5 minutes

Responsible Person:

Dolores T. Bodo

Step 2

Client:

Proceed to Commercial Section and present the Proof of Ownership/Waiver

MCWD:

Validate presented Proof of Ownership/Waiver

Duration:

5 – 10 minutes

Responsible Person:

Virginia A. Cano

Step 3

Client:

None

MCWD:

Prepare SACO and Water Service Contract; Require client to pay Change of Account Registration and Orientation Fees

Duration:

5 – 10 minutes

Responsible Person:

Amelita P. Inalisan

Step 4

Client:

Pay the Change of Account Registration and Orientation Fees

MCWD:

Receive payment and issue Official Receipt

Duration:

2 – 3 minutes

Required Fees:

P 300.00

Responsible Person:

Cashier

Step 5

Client:

Return to Commercial Section to sign documents

MCWD:

Inform client about the schedule of Orientation

Duration:

3 – 5 minutes

Responsible Person:

Amelita P. Inalisan

Step 6

Client:

Attend orientation and receive Certificate of Attendance

MCWD:

Conduct WS Orientation

Duration:

1 – 2 hours

Responsible Person:

Virginia A. Cano

Step 7

Client:

None

MCWD:

Process approval of the request and update records to change account name accordingly

Duration:

1 Day

Responsible Person:

Dolores T. Bodo

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