PRE-PROCESSING OF APPLICATION

Step 1

Client:

Inquire about how to apply for new water service at the Public Assistance and Complaints Desk

MCWD:

Respond to query; Interview applicant; Provide WSA Checklist of Requirements

Duration:

5 – 10 minutes

Responsible Person:

Dolores T. Bodo

Step 2

Client:

Submit required documents to Public Assistance and Complaints Desk

MCWD:

Check completeness & correctness of the documents submitted; Provide WSA Form

Duration:

2 – 5 minutes

Responsible Person:

Dolores T. Bodo

Step 3

Client:

Fill out and submit WS Application Form to Public Assistance and Complaints Desk

MCWD:

Review WSA Form, advise the client to pay WSA Inspection & Orientation Fee

Duration:

5 – 10 minutes

Responsible Person:

Dolores T. Bodo

Step 4

Client:

Pay the required WSA Inspection Fee at the Cashier

MCWD:

Receive payment and issue Official Receipt; Post payment accordingly

Duration:

3 – 5 minutes

Required Fees:

P 300.00

Responsible Person:

Cashier

Step 5

Client:

Proceed to the Commercial Section and Submit the WSA Form to WSA Section

MCWD:

Record WSA and issue WS Application Slip to client indicating the service of the WS Orientation; Prepare schedule of inspection

Duration:

10 – 20 minutes

Responsible Person:

Amelita Inalisan

Step 6

Client:

Wait for a Call/Text for schedule of inspection

MCWD:

Inform applicant for schedule of inspection; Forward WSA Form to Engineering Division

Duration:

3 – 5 minutes

Responsible Person:

Amelita Inalisan

SITE INSPECTION

Step 7

Client:

Provide relevant information to Inspection Officer

MCWD:

Conduct investigation / ocular inspection and verify WSA status; Prepare Inspection Report wth Bill of Materials and WSA Status Report; Return WSA to Commecrcial Section for Costing

Duration:

1 – 2 hours

Responsible Person:

Engr. Orlando S. Martus Jr.

Step 7-A

(Note: For Water Service Located along National Road)

Client:

Inquire for requirements and procedure in getting the Excavation Permit

MCWD:

Advise applicant to comply with the Excavation Permit before Costing; Prepare and Provide Water Service Applicants all necessary DPWH Requirements for Issuance of Excavation Permit on National Road

Duration:

20 – 30 minutes

Responsible Person:

Engr. Orlando S. Martus, Jr.

Step 7-B

(Note: For Water Service Located along National Road)

Client:

Submit Excavation Permit to Water Service Section

MCWD:

Receive & attach approved Excavation permit to WSA documents; forward the same for Costing

Duration:

5 – 10 minutes

Responsible Person:

Amelita Inalisan

Step 8

Client:

End of Pre-Processing Transaction

MCWD:

Verify record, compute Cost/Bill of Materials, inform water service applicant due for payment of Installation Charges thru call/text message; Post the list of WS applicants due for payment.

Duration:

20 – 30 minutes

Responsible Person:

Dolores T. Bodo

WATER SERVICE ORIENTATION SEMINAR

Step 1

Client:

Attend WS Orientation on the given schedule

MCWD:

Conduct WS Orientation

Duration:

1.5 – 2.5 hours

Responsible Person:

MCWD Orientation Committee

Step 2

MCWD:

Prepare, Issue and Forward WS Orientation Attendance Certificate to Water Service Application Section

Duration:

5 – 10 minutes

Responsible Person:

Dolores T. Bodo

PROCESSING OF APPLICATION

Step 1

Client:

Proceed to the Water Service Application for signing of Water Service Contract and other documents

MCWD:

Prepare and assists applicant in signing the Service Application and Construction Order(SACO), Bill of Materials(BOM), Water Service Contract and Maintenance Order; Assign water service connection Account Number.

Duration:

20 – 30 minutes

Responsible Person:

Dolores T. Bodo

Step 2

Client:

Pay the necessary installation charges at the Cashier

MCWD:

Issue Official Receipt for the payment of BOM and installation charges

Duration:

3 – 5 minutes

Required Fees:

( Amount Varies )

Responsible Person:

Cashier

Step 3

Client:

Return to the Water Service Application Section and submit the WS Application documents for recording and approval

MCWD:

Record WS Application documents (SACO, BOM, WS Contract, MO) duly signed by the Cashier; Facilitate approval of WS Application; Prepare and post schedule of installation

Duration:

5 – 10 minutes

Responsible Person:

Dolores T. Bodo

Step 4

Client:

None

MCWD:

Review and recommend approval of WS Application; Forward the same to Office of the General Manager

Duration:

5 – 10 minutes

Responsible Person:

Virginia A. Cano

Step 5

Client:

None

MCWD:

Approve Water Service Application

Duration:

5 – 10 minutes

Responsible Person:

Engr. Regidor V. Caballes

Step 6

Client:

None

MCWD:

Return approved WS Application for Implementation

Duration:

5 – 10 minutes

Responsible Person:

Lea P. Quebec

Step 7

Client:

None

MCWD:

Record approved WS Application; Prepare schedule of installation and Forward to Engineering Division for implementation

Duration:

10 – 15 minutes

Responsible Person:

Dolores T. Bodo

INSTALLATION OF WATER SERVICE CONNECTION

Step 1

Client:

None

MCWD:

Receive the WSA installation schedule

Duration:

3 – 5 minutes

Responsible Person:

Engr. Orlando S. Martus Jr.

Step 2

Client:

None

MCWD:

Prepare Field Assignment of Plumbers and Store Requisition of Materials

Duration:

3 – 5 minutes

Responsible Person:

Engr. Orlando S. Martus Jr.

Step 3

Client:

None

MCWD:

Receive Field Assignment and prepare Store Requisition for gasoline

Duration:

3 – 5 minutes

Responsible Person:

Assigned Plumbers

Step 4

Client:

None

MCWD:

Check and issue plumbing materials listed on BOM

Duration:

5 – 15 minutes

Responsible Person:

Anthony A. Alcober

Step 5

Client:

Accept work done

MCWD:

Install water service based on District’s Standards and Specifications

Duration:

1 – 3 days

Responsible Person:

Assigned Plumbers

Step 6

Client:

None

MCWD:

Conduct and prepare Post Inspection Report; Submit the Post Inspection Certificate to WSA Section and Customer Satisfaction Survey to Office of the General Manager

Duration:

2 – 3 hours

Responsible Person:

Engr. Orlando S. Martus Jr.

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