Step 1

Client:

Proceed to Public Assistance and Complaints Desk and give complete account of the problem

MCWD:

Receive and prepare Service Request

Duration:

3 – 5 minutes

Responsible Person:

Dolores T. Bodo

Step 2

Client:

None

MCWD:

Process approval of Service Request and forward to Engineering & Construction Division

Duration:

5 – 10 minutes

Responsible Person:

Dolores T. Bodo

Step 3

Client:

None

MCWD:

Receive and prepare Field Assignment for Service Request implementation

Duration:

3 – 5 minutes

Responsible Person:

Rogelio Alvarado

Step 4

Client:

None

MCWD:

Implement SR and submit findings and recommendations

Duration:

1 Day

Responsible Person:

Water Maintenance Men

Step 5

Client:

Accept work done and sign the Service Request

MCWD:

Conduct post inspection for acted service request

Duration:

1 hour

Responsible Person:

Rogelio A. Alvarado

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