Step 1

Client:

Proceed to Public Assistance and Complaints Desk and request for voluntary service disconnection

MCWD:

Receive request, verify and record account information on WSA Slip; Require client to pay all Water Bill accounts

Duration:

5 – 10 minutes

Responsible Person:

Dolores T. Bodo

Step 2

Client:

Pay all water bill accounts at Tellers 1-3

MCWD:

Receive payment and issue Official Receipt

Duration:

2 – 3 minutes

Responsible Person:

Tellers

Step 3

Client:

Proceed to the Commercial Section; Present Official Receipt and inform Customer Service and other relevant information not stated on WSA Slip

MCWD:

Complete, review and print SACO form; Require client to pay Voluntary Service Disconnection Fee

Duration:

2 – 5 minutes

Responsible Person:

Amelita P. Inalisan

Step 4

Client:

Pay the Voluntary Service Disconnection Fee to Teller 4

MCWD:

Receive payment, issue Official Receipt and post voluntary service disconnection

Duration:

3 – 5 minutes

Required Fees:

P 250.00 + Water Bill

Responsible Person:

Cashier

Step 5

Client:

Return to Customer Service and present the Official Receipt

MCWD:

Record and process approval for implementation of voluntary service disconnection request

Duration:

20 – 30 minutes

Responsible Person:

Dolores T. Bodo

Step 6

Client:

Accept work done

MCWD:

Implementation of request for voluntary disconnection

Duration:

2- 3 Days

Responsible Person:

Engr. Orlando S. Martus Jr.

Contact Us

Start typing and press Enter to search